Privacy Policy

1. Who We Are

Vivian Armor operates from 12 Old Bond Street, Mayfair, London W1S 4PH, United Kingdom. We are the data controller for personal information collected through this website (vivianarmor.co.uk) and our atelier services.

For privacy enquiries, please contact us at: privacy@vivianarmor.co.uk

2. What Data We Collect

We may collect the following categories of personal data:

• Identity data: name, title
• Contact data: email address, telephone number, postal address
• Enquiry data: messages submitted via our contact form or appointment requests
• Technical data: IP address, browser type, device information, pages visited, and time spent on site
• Marketing data: preferences regarding receiving communications from us

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries and appointment requests
• Process and fulfil orders
• Send marketing communications where you have consented
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following lawful bases as defined by UK GDPR:

• Consent — for marketing communications
• Contract — to fulfil orders and service agreements
• Legitimate interests — to improve our services and communicate with enquirers
• Legal obligation — to comply with applicable law

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is retained for up to 2 years. Order data is retained for 7 years in accordance with HMRC requirements.

6. Your Rights

Under UK GDPR, you have the right to:

To exercise any of these rights, contact us at privacy@vivianarmor.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

7. Cookies

We use essential cookies to ensure the website functions correctly. We may also use analytics cookies to understand how visitors use our site. You may disable cookies in your browser settings; however, this may affect site functionality.

8. Third Parties

We do not sell your personal data. We may share data with trusted service providers (hosting, payment processing, email delivery) who are contractually bound to protect it. All processors are GDPR-compliant.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site constitutes acceptance of the updated policy.